Frequently Asked Questions
About The Art
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Glass fusing, a foundational technique in crafting our distinctive glass art at Creative Elements of Expressions is an intricate process that involves joining two or more pieces of glass through the application of heat in a kiln. This method includes various fusing techniques, such as "tack fusing," where glass pieces are heated just enough to stick together while retaining their original characteristics. Conversely, a "full fuse" entails heating the glass until it reaches a molten state. The key to successful fusing lies in using a special type of glass, ensuring compatibility among different glasses within a project.
At Creative Elements of Expressions we prioritize the use of Bullseye glass in our fusing process. This choice ensures that all the glass we incorporate into our artworks shares a consistent Coefficient of Expansion (COE), guaranteeing compatibility and optimal results during the fusing process. It's noteworthy that while the terms "fusing" and "kilnforming" are often used interchangeably, fusing is just one of many kilnforming methods. Additionally, while "kiln-glass" and "fused glass" are sometimes used interchangeably, we prefer to reserve "fused glass" for finished projects that have undergone the kiln process and fused with another piece of glass. The realm of fused glass art is wonderfully diverse, ranging from slumped bowls and platters to pieces incorporating printed imagery, showcasing the limitless possibilities the creative mind can conceive and bring to life.
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Kiln forming, the transformative process central to the creation of our glass art at Creative Elements of Expressions, involves shaping glass within a kiln through the application of heat and the influence of gravity. This method encompasses various techniques, including glass fusing, glass slumping, and kiln casting, each contributing to the diversity of our artistic expressions. In our craft, we exclusively use "kiln-glass" from the esteemed Bullseye Glass Company, which is specifically manufactured for kiln use. One remarkable property of this glass is its "compatibility," a term that signifies its ability to seamlessly fuse with other disparate pieces during the kiln process, thanks to a consistent Coefficient of Expansion (COE).
As our artisans carefully heat the glass in the kiln, it undergoes a fascinating transformation. Initially softening, the glass takes on a sticky, honey-like consistency. With further temperature increase, it transitions into a more liquid state. Gravity plays a crucial role as the molten glass fills the space within the kiln, seamlessly fusing with any other pieces of compatible glass present. Once the kiln cools to room temperature after a proper anneal soak phase, the glass resumes its crystalline structure, embodying the unique shape it assumed during the intricate kiln forming process. This meticulous journey from heat to cool results in the creation of individual, captivating glass art pieces in our collection.
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To maintain the longevity of your fused glass artwork, it is not recommended to microwave or place in the dishwasher. Microwaves can cause thermal shock, leading to cracks. Dishwashers can etch glass, causing scratches and cloudiness over time.
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Every piece of our fused glass is meticulously handmade by our talented family of artists at Creative Elements of Expressions. Our commitment to craftsmanship extends to the very core of our materials – all our pieces are created using art glass handmade by the renowned Bullseye Glass Company. This ensures that the glass itself is a work of art, setting the foundation for our artisans to shape and fuse into unique and stunning creations. The collaboration between our skilled artists and the exceptional quality of Bullseye glass results in pieces that not only showcase individual artistry but also embody the excellence of craftsmanship from start to finish. Due to the nature of artistic glass and the individual touch of our artisans, you may notice slight variations in colors and patterns, adding to the distinctive charm of your one-of-a-kind piece.
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Ensuring the longevity and beauty of your fused glass art is important to us. To maintain your piece's vibrancy, we recommend gentle cleaning with a soft, lint-free cloth to remove dust. Avoid using abrasive materials or harsh chemicals that may scratch or damage the glass surface. Display your artwork away from direct sunlight to prevent fading over time. If you have specific questions about caring for a particular piece or need further guidance, feel free to reach out to our team. We're here to provide care instructions and advice to help you preserve the beauty of your unique glass art for years to come.
Orders
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Once we've processed and shipped your order, be on the lookout for an email with tracking information from our trusted partners at TrackMyShipment.co. This information allows you to keep tabs on your order's status and anticipate its delivery date. Should any concerns or questions arise regarding your order, don't hesitate to reach out to our dedicated customer service team. We're here to ensure you stay well-informed and delighted throughout the entire shipping process.
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Unfortunately, it can be challenging to adjust an order once it's placed. However, if you reach out to us by email before we ship—preferably as soon as possible—we'll do our best to accommodate your request. Ensuring your order arrives on time is our top priority, and we work diligently to get it to you swiftly. Our creations and the glass they are made with are both handmade and due to this unique nature, some modifications may not be possible. Should you require assistance or have urgent concerns, please reach out to our customer service as soon as possible. We'll make every effort to address your needs and ensure your satisfaction.
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We're here to make your shopping experience as smooth as possible. Take your pick from a variety of payment options tailored to suit your convenience. Whether you prefer using major credit cards like Visa, Mastercard, American Express, Diners Club or Discover, bank debit cards, or convenient digital wallets like Apple Pay, Google Pay and Microsoft Pay, we've got you covered. We also conveniently accept PayPal. Plus, there's a complete list of accepted payment methods waiting for you during the checkout process. With just a click, you can enjoy seamless transactions and focus on what matters most—finding the perfect items for you.
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We're glad you're interested in custom glass art commissions. At Creative Elements of Expressions, we're dedicated to creating pieces that reflect individual taste and style. We're more than happy to discuss adjusting colors for many of the pieces you've seen on our site, and we're open to exploring new design ideas together. However, it's worth mentioning that because each of our pieces is uniquely handmade, replicating certain designs may be challenging. As artists, we're always excited to discuss potential collaborations and the creative possibilities that could emerge from your ideas. Please feel free to reach out to us, and let's start the conversation about bringing your vision to life through custom glass art!
Shipping
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Creative Elements of Expressions is committed to ensuring your satisfaction with our art pieces. If you receive a product that does not meet your expectations, we offer a hassle-free refund process. Simply contact our Client Services within 10 days of receiving your order, and we will guide you through the return and refund procedure.
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At this time, our shipping is limited to the continental United States, Alaska, Hawaii, American Samoa, Guam, Puerto Rico, and The U.S. Virgin Islands. For our valued international clients, please feel free to reach out to our dedicated Client Service team. They'll be happy to assist you with any inquiries regarding potential purchases, taxes, duties, and shipping requirements. Your satisfaction is our priority, and we're here to ensure a seamless experience for all our customers, near and far.
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Get ready for swift action! Upon processing your order, we strive to kick off domestic shipping on the very next business day. Keep an eye on your inbox for a shipping confirmation from our trusted partner, TrackMyShippment.co. This email will provide you with comprehensive tracking details, ensuring you stay informed every step of the way as your order makes its journey to you. We're dedicated to delivering a seamless and efficient shipping experience for our valued customers.
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Absolutely! For those eager to get their hands on our creations sooner, we provide expedited shipping options. When you reach the checkout page, you'll find a selection of available expedited shipping methods. Each comes with its associated cost and an estimated delivery time within the United States. We believe in giving you choices that align with your preferences for a tailored and convenient shopping experience.
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We go the extra mile in packaging our glass art with utmost care to minimize any risk of damage during transit. In the unlikely scenario that your piece arrives damaged, we're here for you. Reach out to us right away, and we'll swiftly address the issue, whether by arranging a replacement or offering a refund, ensuring your complete satisfaction with your purchase. Your delight is our priority.
Print On Demand
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Typically, it takes 3 – 7 days to fulfill an order. Once shipped, delivery times are estimated as follows:
USA: 3 – 4 business days
Europe: 6 – 8 business days
Australia: 2 – 14 business days
Japan: 4 – 8 business days
International: 10 – 20 business days
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We collaborate with Printful, an on-demand order fulfillment company with facilities worldwide. Your orders are shipped from the facility closest to your location to ensure efficient delivery.
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International orders may be subject to additional customs and tax fees, which are assessed by your local customs office. These fees are not within our control. We recommend checking with your local customs office to determine if duties and taxes apply to your purchases.
At this time, our shipping is limited to the continental United States, Alaska, Hawaii, American Samoa, Guam, Puerto Rico, and The U.S. Virgin Islands. For our valued international clients, please feel free to reach out to our dedicated Client Service team. They'll be happy to assist you with any inquiries regarding potential purchases, taxes, duties, and shipping requirements. Your satisfaction is our priority, and we're here to ensure a seamless experience for all our customers, near and far.
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We do not offer returns or exchanges for buyer’s remorse or incorrect size/color choices. However, if there is an issue with your order, such as receiving a damaged or incorrect item, please contact us at ClientServices@CreativeElementsofExpressions.com within 7 days of receiving your order. Provide your order number and photos of the item, and we will address the issue promptly.
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At this time, we do not offer exchanges for size or color variations. To ensure you select the correct size, please refer to the sizing charts available in each product's description.
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Before reaching out to us, please:
Verify that your shipping address was entered correctly.
Check with your local post office to see if they have your package.
Inquire with your neighbors in case the courier left the package with them.
If you've done all of the above and still haven't received your order, please contact us at ClientServices@CreativeElementsofExpressions.com with your order number, and we will assist you further.